For assistance making an online purchase please see our Online Support page.
We offer $10 shipping anywhere in Australia to a home or business address. We offer FREE shipping for all orders over $50.
We also offer FREE instore pickup. We do not ship to addresses outside Australia.
PLEASE NOTE: If you purchase a book online and choose in-store pickup you accept that the in-store price of that book may be lower: Our in-store prices occasionally differ from our online prices. We welcome the chance to sell your chosen book directly to you at one of our stores if it is available. Please get in touch with our stores by email or phone if you wish to enquire about the in-store availability of a book before you make an online purchase.
The online price reflects many things including stock levels at our warehouse, shipping and handling fees etc.
For $10 Shipping Australia-wide: We endeavour to process your item(s) within 24/48 business hours. We use a combination of Australia Post (for smaller orders) and a shipping company to deliver your order. You can expect your items within 4-5 days outside peak (Christmas) season.
For in-store pickup: Our warehouse is Melbourne-based. We deliver stock and customer orders to our stores on a regular but somewhat unpredictable schedule. If you are based in Melbourne your book is likely to arrive at your selected store earlier than if you select an interstate in-store pickup option.
Interstate stores could take up to 3 weeks to receive the book you have ordered.
Your chosen store will get in touch with you by email to let you know your book has arrived.
If you have any questions about online orders please contact us by email.
Payment and Security
We accept the following payment methods: credit card via Eway (MasterCard, VISA and Amex) and Paypal. We charge your credit card at the time you place the order. If we are unable to fulfil any items we refund your card immediately.
The Book Grocer considers the security of your credit card details to be of the utmost importance. The very high level of security measures that we have established and implemented are to the highest in industry standards for ecommerce. You can be totally assured of complete security of your details. We work with eWAY - the industry's leading credit card processor.
PCI DSS (Payment Card Industry Data Security Standard) - a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. As an online credit card processor, eWAY is subject to standards imposed on the industry by major card issuers such as Visa and MasterCard.
The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of guidelines developed to help organisations that process card payments prevent credit card fraud, hacking and various other security issues. A company processing, storing, or transmitting credit card numbers must be PCI DSS compliant or they risk losing the ability to process credit card payments.
We dispatch hundreds of thousands of products with an extremely small percentage that arrive damaged. In the majority of cases it is usually due to handling accidents by delivery personnel. Our own suppliers have strict quality control procedures in place as items are manufactured and then freighted to us. All our own products that we dispatch are then carefully inspected a third time prior to dispatch. Should you be unfortunate enough to receive a faulty or damaged product please contact us.
Change of Mind
Ordinarily, we are unable to accept returns due to a change of mind. Returns will only be approved at our discretion and usually we will only allow this when the book is damaged or wrongly supplied. Returns will not be accepted without prior approval. If you would like us to consider a change of mind purchase please contact us outlining your reasons for wishing to do so. We will then evaluate your request and at our discretion we will make a decision and notify you of the outcome. All Change of Mind returns must be received in mint, resaleable condition.
Can I see the status of my orders?
When you login to your account you can access your order history, view your recent orders, update your email address, and view your wishlist.
Do you take telephone orders?
We prefer to receive orders via the website but if you really need to order and pay over the phone you can call us on 03 9310 3938.
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This web site, including all of its features and content is a service made available by The Book Grocer and all content, information and software provided on and through this site may be used solely under the following terms and conditions.
2. Limitations on Use. The Content on this site is for your personal use only and not for commercial exploitation. Notwithstanding the foregoing, to the extent this site provides electronic commerce, such buying opportunities may be made available for group as well as personal purchasing, so long as you are authorised to make purchases on behalf of such group. You may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from this site or the content. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage, individual identities or users. You may not use any robot, spider, other automatic software or device, or manual process to monitor or copy our site or the content without our prior written permission. You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit or public purposes all or any portion of this site, except to the extent permitted above. Any unauthorised use of this site or its content is prohibited.
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10.1. Postings to be Lawful. If you participate in interactive areas on this site, you shall not post, publish, upload or distribute any messages, data, information, text, graphics, links or other material (Postings) which is unlawful or abusive in any way, including but not limited to any postings that are defamatory, libellous, pornographic, obscene, threatening, invasive of privacy or publicity rights, inclusive of hate speech, or would constitute or encourage a criminal offence, violate the rights of any party, or give rise to liability or violate any local, state, federal or international law.
10.2. Postings to be in Your Name. Your postings shall be accompanied by your real name and shall not be posted anonymously. Participants in interactive areas shall not misrepresent their identity or their affiliation with any person or entity.
10.4. Non-Commercial Use only of interactive areas. Any interactive area of this site is provided solely for your personal use. As a participant, you shall not include in your posting(s) or otherwise distribute on or through this site any content or material containing any advertising, promotion, and solicitation for goods, services or funds or solicitation for anyone to become members of any commercial enterprise or organisation without our express written permission. Any unauthorised use of any interactive area of this site, its content or postings is expressly prohibited.
11. Errors and Corrections. We do not represent or warrant that this site will be error-free, free of viruses or other harmful components, or that defects will be corrected or that it will always be accessible. We do not warrant or represent that the information available on or through this site will be correct, accurate, timely, or otherwise reliable. We may make improvements and/or changes to its features, functionality or content at any time.
12. Third Party Content. Third party content may appear on this site or may be accessible via links from this site. We shall not be responsible for and we assume no liability for any infringement, mistakes, misstatements of law, defamation, slander, libel, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third party content appearing on this site. You understand that the information and opinions in the third party content is neither endorsed by nor does it reflect any belief of ours.
13. Attorney Ethics Notice. If you are an attorney participating in any aspect of this site, including but not limited to reviews, you acknowledge that the Rules of Professional Conduct of the jurisdictions where you are licensed (Rules) apply to all aspects of your participation and that you will abide by these Rules. These Rules include, but are not limited to, the rules relating to advertising, solicitation of clients, unauthorised practice of law, and misrepresentations of fact. We disclaim all responsibility for your compliance with these Rules. You further agree and acknowledge that when you participate in any interactive area on this site, including but not limited to the review section, that you will not offer legal advice, but will only provide general information.
14. Disclaimer. This web site is provided on an "as is, as available" basis. The book grocer expressly disclaims all warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringement. The book grocer disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of or any way related to (a) any errors in or omissions from this site and the content, including but not limited to technical inaccuracies and typographical errors, (b) any third party web sites or content therein directly or indirectly accessed through links in this web site, including but not limited to any errors in or omissions there from, (c) the unavailability of this web site or any portion thereof, or (d) your use of this web site
15. Limitation of liability. The book grocer shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting from your use of this site and the interactive areas of this site or any facts or opinions appearing on the review area. The book grocer shall not be liable for any special, direct, indirect, incidental, or consequential damages of any kind whatsoever (including, without limitation, attorneys' fees) in any way due to, resulting from, or arising in connection with the use of or inability to use this site or the content. To the extent the foregoing limitation of liability is prohibited, our sole obligation to you for damages shall be limited to $100.00.
17. Third Party Rights. The provisions of paragraphs 14 (Disclaimer), 15 (Limitation of Liability), and 16 (Indemnification) are for the benefit of The Book Grocer and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
20. Additional Terms.