{"product_id":"9780070779747-secondhand-the-big-book-of-customer-service-training-games","title":"The Big Book of Customer Service Training Games","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.  Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.","brand":"Secondhand Stock","offers":[{"title":"Default Title","offer_id":48979917471963,"sku":"9780070779747-SECONDHAND","price":12.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0523\/7646\/9701\/files\/13d5eae8-da28-4ede-a1f8-c961316a16e3.jpg?v=1784219912","url":"https:\/\/bookgrocer.com\/products\/9780070779747-secondhand-the-big-book-of-customer-service-training-games","provider":"Book Grocer","version":"1.0","type":"link"}