{"product_id":"9780143118442-secondhand-difficult-conversations-how-to-discuss-what-matters-most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"The 10th-anniversary edition of the  New York Times  business bestseller-now updated with \"Answers to Ten Questions People Ask\"     We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you  Getting to Yes, Difficult Conversations  provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: *  Decipher the underlying structure of every difficult conversation *  Start a conversation without defensiveness *  Listen for the meaning of what is not said *  Stay balanced in the face of attacks and accusations *  Move from emotion to productive problem solving","brand":"Secondhand Stock","offers":[{"title":"Default Title","offer_id":46880144982235,"sku":"9780143118442-SECONDHAND","price":10.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0523\/7646\/9701\/files\/51f682d8-e531-49fe-9cde-a56f9ce324df.jpg?v=1749697689","url":"https:\/\/bookgrocer.com\/products\/9780143118442-secondhand-difficult-conversations-how-to-discuss-what-matters-most","provider":"Book Grocer","version":"1.0","type":"link"}