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Rated 4.8/5 based on 1794 reviews.

FAQs

Buying From Us

TELL ME ABOUT REMAINDER MARKS?
Many of our books are remainders, which means they're new books that are discounted. Our books generally aren't secondhand, although we do have some secondhand stock in special categories - these books are clearly marked on the website.
*Remainder Marks* - Please note that some books may have a small texta mark on the base of the book to indicate they are a remainder.
We sell some secondhand books in 'Very Good' to 'Excellent' condition.  These are books which have been read, have some wear and tear or perhaps some slight sun fading on the edges. There may be an inscription at the front. Please email us at secondhand@bookgrocer.com if you'd like to to get more information about a particular book or if you have books you would like to sell or donate. If the latter, please let us know your postcode of residence and attach some photographs of the books.
I HAVE A DISCOUNT CODE, BUT IT'S NOT WORKING? WHAT ABOUT YOUR MULTI-BOX DISCOUNT?

We offer a discount of 5% when you purchase more than one Book Box in a single transaction. *NEW* Please use code BOX-5 at checkout to get this discount.  It was an automatic discount in the past but we have changed this so if customers have a different code, they can choose to use that instead. Problems? Just drop us an email and we'll help.

YOU'RE OPEN IN NEW ZEALAND NOW? 
We sure are!  You can visit us here: https://bookgrocer.co.nz. We sell a selection of our Book Boxes on our New Zealand site.  All boxes are already in stock in Auckland at our distribution centre, so you can expect delivery within a few days, depending on where you are in New Zealand. Our Book Boxes are $NZ100 each and shipping is a flat $NZ10 - but you also get free shipping if you purchase more than one Book Box.  
Updates on our shipping window can be found here. We open our Australian site for shipping to New Zealand when we're packing a container in Melbourne.  Shipping times for your order can be up to 6-8 weeks. Prices are in AUD and shipping is AUD$10. 
 
IS THIS THE REAL BOOK GROCER SITE?

Bookgrocer.com and Bookgrocer.co.nz are our websites.  We've had some imitators pop up, pretending to be us. More info in our Blog post here.  All you need to know though, is that if the address bar at the top of your browser says https://bookgrocer.com or https://bookgrocer.co.nz - you're on our website! If it says something else - you're not on our page, and you should leave immediately!

real versus not real book grocer site

HOW DO I CHOOSE INSTORE PICKUP?

**We are updating our instore pickup options regularly. Stores which are available for Instore Pickup will appear as options in your Shopping Cart. If you find yourself in the Checkout - you've gone too far.  Go back to the website and click View Cart in the top right hand corner. From there, you can choose Instore Pickup and select your store.  All instore pickups are free.  Details of our current stores and any COVID-19 related lockdowns can be found in the Our Stores page. 

 

MY PAYPAL PAYMENT HAS BEEN REVERSED, AND I'M NOT SURE WHY? 

We have found that Paypal sometimes blocks purchase of items that have certain words in the title (and any other books that are being purchased with it).  As far as we can understand, the words that Paypal is currently blocking include: Persia, Persian, Iran, Tehran, Guantanamo, Cuba, Aleppo, Mosul, Syria, Syrian, Pyongyang, North Korea.  If you are unable to use Paypal to purchase your chosen book (like "The Beekeeper of Aleppo" or "Cuba (Revised) The Sights") this may be the reason. Regular credit card payment will work. We apologise for this issue which we have no control over. 

WHAT BOOKS ARE IN YOUR MYSTERY BOXES?
If we told you, it wouldn't be a mystery! You'll get a range of books from all over the shop, and if you want to purchase or have purchased more than one box, we can make arrangements to put a different selection into each box. The books in these Mystery Boxes are about $3 each, so it's worth giving it a try. If you're more specific about what you want, try one of our customised category-specific boxes which show a full list of books inside.
CAN I BUILD MY OWN BOOK BOX?
We get asked this a lot! Unfortunately, it isn't possible to build your own book box. We build the boxes here taking into account stock levels at the warehouse, which enable us to do box 'runs' or sets of identical boxes that we can then list on the website.  The efficiencies of building a large number of identical boxes helps us keep our costs down, enabling the books in the box to be sold at very low prices.  However, if you want to build your own bespoke box by ordering the exact books you want, our prices are still pretty great and we do offer Flat Rate Shipping on all orders, no matter how many books you purchase.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major payment methods, credit card, Shopify Payments, Apple Pay, Google Pay, Paypal (including Paypal's Pay In 4, its version of Afterpay). We also provide 30-day terms to organisations like libraries, schools and Early Learning Centres. If you're from one of these places, you can choose On Account as your payment method (remember to enter your organisation name when you're checking out). 

DO YOU OFFER AFTERPAY?
We've just added Paypal's Pay In 4 as an option to our website.  This is Paypal’s version of Afterpay and the same basic idea (pay across 4 instalments). You can choose this if you select Paypal at checkout. On the Paypal page, down the bottom you will see “Pay Later” options, and the first one is Pay In 4.
CAN I USE MY REWARDS VOUCHER (BOOK GROCER STORES), LOYALTY DOLLARS (OLD WEBSITE) OR GIFT CARD ON THIS SITE?
You sure can! The best thing to do is send us an email - help@bookgrocer.com- and we'll locate your details and turn your points, or dollars, or voucher, into a discount code you can use on this website.  Discount codes for this site are easy to use and are entered at the checkout.

Orders and Returns

TELL ME ABOUT SHIPPING OPTIONS?

Our Shipping Policy can be found here. 

We offer Flat Rate Shipping, depending on which state the order is being delivered to. Please see below:

 State Shipping Cost (Flat rate)
VIC, NSW, ACT, SA, TAS and QLD $10
WA and NT $20

 

If you would like to ship items to more than one address, please place separate orders for these items.

There are no additional shipping costs for large orders.  

We also offer free in-store pickup from our shops and Tullamarine warehouse. 

 

HOW CAN I TRACK MY ORDER? 

If you wish to track your order, log in to your account

If your tracking number begins with...

32464 you can track your order at directfreight.com.au

CAS# you can track your order at xpresstoyou.com.au (enter your tracking number followed by 000)

 346GL you can track your order at auspost.com.au

 

HOW CAN I CANCEL OR CHANGE MY ORDER?

Our Refund Policy can be found here. Just get in touch if you have any issues or concerns with your box.  Email is best - help@bookgrocer.com - we endeavour to get back to you within 24-48 hours. 

Please note that if an item in your order is unavailable, we will refund that item and we will ship the rest of your order to you.  If you have an item in your order that is the main reason for placing the order, and you do not wish your order to ship if this item is unavailable, we ask that you make this clear in your Order Notes or in an email sent to us as soon as your order is placed.  

 

DO YOU SHIP INTERNATIONALLY? 

Yes!

We have a New Zealand site here, which carries a range of Book Boxes in stock in Auckland. 

We also have a shipping window which opens from time to time, for New Zealand customers to purchase on this site and have their order shipped in the next container.  More information can be found on our Blog here

 

AUTHORITY TO LEAVE 

Due to the high cost of shipping in Australia, we ship all of our parcels with an Authority To Leave (ATL).  This gives the delivery company the ability to leave the parcel at your address in a safe place for collection in the event that you are not at home when the delivery is attempted.

They may also drop the parcel at a nearby depot or post office and leave instructions for you on how it may be collected.

If you do not wish to have your delivery sent with an ATL, please advise us when checking out or by emailing books@bookgrocer.com .

 

 

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