Here are answers to our most commonly asked questions. Or you can send us an email!

Browsing, Buying and Selling

What are remainder marks?
How can I search for secondhand books (or filter them out)?
Can I sell my books to you?
How can I use a discount code?
Do you ship to New Zealand?
Where are your Advent Book Boxes?
Can I join your Book Club?
How do I choose Instore Pickup?

Paying, Shipping and Tracking

What payment methods do you accept?
Do you offer Afterpay?
How can I use a gift voucher or gift card?
What are your shipping options?
How do I track my order?
How can I cancel or change my order?
Do you ship internationally?
Tell me about 'Authority to Leave'

Other Questions

My Paypal payment has been reversed, and I'm not sure why?
What books are in your Mystery Boxes?
Can I build my own Book Box?
Is this the real Book Grocer site?