FAQs

Here are answers to our most commonly asked questions. Or you can email us!

Browsing, Buying and Selling

How do I use Favourites? What happened to Wishlist?
I'm having trouble logging in, can you help?
What are remainder marks?
How can I search for secondhand books (or filter them out)?
Can I sell my books to you?
How can I use a discount code?
Do you ship internationally?
Where are your Advent Book Boxes?
Can I join the Book Grocer Book Club?
How do I choose Instore Pickup?

Payment, Shipping and Tracking

What payment methods do you accept?
Do you offer Afterpay?
How can I use a gift voucher or gift card?
How do I track my order?
How can I cancel or change my order?
Do you ship internationally?
Why does it say items in the cart do not meet price or weight requirements to qualify for shipping? (EU/UK only)
Tell me about 'Authority to Leave'

Other Questions

My Paypal payment has been reversed, and I'm not sure why?
What books are in your Mystery Boxes?
Can I build my own Book Box?
Is this the real Book Grocer site?