Shipping policy
We offer Flat Rate Shipping on all orders in Australia. We also offer FREE in-store pickup at any of our Book Grocer stores around Australia.
Important note about stock levels in our stores: if our website says a book is "In stock at our Tullamarine warehouse" that means if you want to collect it from another store we need to send it into your chosen store for pickup once you have ordered it. It is not in stock in our stores until that happens.
If you would like to ship items to more than one address, please place separate orders for these items.
We charge in the currency of your location.
Shipping times - Australia:
We process orders Monday to Friday and will send your order within 1-2 business days and ship with either Australia Post or Direct Freight. Smaller orders or PO Box/Parcel Lockers will be sent with Australia Post Standard Post and larger orders will be sent with our courier Direct Freight and their standard delivery times will apply.
Express Post/Courier orders need to be placed before 8:00am (AEST) for order to be shipped out on the same day. Any orders after this time will be shipped out the next business day. Smaller orders or PO Box/Parcel Lockers will be sent with Australia Post Express Post and larger orders will be sent with our courier Direct Freight Express and their standard delivery times will apply.
Shipping Rates
.
Australia
| State | Shipping Cost (Flat rate) |
| VIC, NSW, ACT, SA, TAS and QLD | $10 (AUD) |
|
WA and NT |
$20 (AUD) |
|
Express Post/Courier VIC, NSW, ACT, SA, TAS and QLD |
$20 (AUD) |
New Zealand
We are now offering same rates for all parts of New Zealand. Shipping Cost to NZ is now determined by your order value.
| Order Value | Shipping Cost |
| Under AUD100 | $30 (AUD) |
| AUD100-AUD199.99 | $40 (AUD) |
| AUD200-AUD299.99 | $60 (AUD) |
| AUD300-AUD399.99 | $80 (AUD) |
| AUD400 and over | $100 |
Rest of the World
| Region | Shipping Cost |
| United Kingdom | £25 for up to 2kg, £75 for up to 10kg (book box orders) - please note there is a maximum order value of 135GBP per order* |
|
United States |
$30USD for up to 2kg, $100USD for up to 10kg (book box orders), $180USD for 2 book boxes |
|
Canada |
$50CAD for up to 2kg, $140CAD for up to 10kg (book box orders), $260CAD for 2 book boxes, $380CAD for 3 book boxes, $470CAD for 4 book boxes |
| Europe | $55AUD for up to 2 kg, $165AUD for up to 10kg (book box orders) - please note there is a maximum order value of 150EUR per order* |
| Singapore | $35SGD for up to 2kg, $100SGD for up to 10kg (book box orders), $160SGD for 2 book boxes |
*Because of customs and duty requirements, there are limitations on order value if shipping to the UK (GBP135) and the EU (EUR150). This amount excludes shipping fees.
If you have more than this amount in your cart, you will see the message: “Items in the cart do not meet price or weight requirements to qualify for shipping. Update your cart and try again.”
You will then need to place separate orders that add up to less than this amount.
In-Store Pickup
We offer free instore pickup from any of our Book Grocer stores. Your chosen store will get in touch with you by email or SMS to let you know your book has arrived.
We deliver customer orders to our stores on a regular but somewhat unpredictable schedule. Our warehouse is based in Melbourne, so your order is likely to arrive at your selected Melbourne store earlier than if you select an interstate in-store pickup option.
Pickup from our Bourke, Spencer and Northcote stores could take up to 1 week to receive your order. We usually deliver on a Wednesday to these stores.
Pickup from our Newcastle store could take 1 week and up to 2 weeks to receive your order.
Pickup from our Tullamarine Warehouse your order will be ready the same or next business day.
* Payment must be received at the time of purchase, before we can transfer your order to a store.
** In-Store Pickup orders will be refunded and restocked after 60 days if your order is not collected and we have not been able to contact you.