Shipping policy

We offer Flat Rate Shipping on all orders. We also offer FREE in-store pickup at any of our Book Grocer stores around Australia.

If you would like to ship items to more than one address, please place separate orders for these items. 

We charge in the currency of your location. 

Shipping times - Australia:  We process orders within 1-2 business days and ship with either Australia Post or Direct Freight. You can expect your items within 4-5 days outside peak (Christmas) season. 

Express Post/Courier orders need to be placed before 10:00am (AEST) any orders after this time will be shipped the next business day.

Shipping times - New Zealand: We ship a to our Auckland distributors by air freight every week. Order cutoff is Thursday at 11am (AEST). Orders take approximately 2 weeks to arrive, including time awaiting shipment at our warehouse, shipping time then local delivery.
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Rest of the World: As of September 2024, we also ship to the US, UK, EU, Canada and Singapore. Shipping internationally is a flat rate for orders weighing up to 2kg (usually up to 3 books), or a higher rate if your order contains one of our Book Boxes. We are working on bringing more accurate weights to the website so that we can give the correct shipping rates at the time your order is placed. Your shipping rate will show at checkout. 

 

Shipping Rates

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Australia

 State Shipping Cost (Flat rate)
VIC, NSW, ACT, SA, TAS and QLD $10 (AUD)

WA and NT

$20 (AUD)

Express Post/Courier VIC, NSW, ACT, SA, TAS and QLD

$20 (AUD)

 

New Zealand

 Region Shipping Cost (Flat rate)
 Auckland area $22 (NZD)
 North Island excluding Auckland $33 (NZD)
 South Island $44 (NZD)

 

Rest of the World

 Region Shipping Cost (Flat rate)
 United Kingdom £25 for up to 2kg, £75 for up to 10kg (book box orders)
 US/Canada $30USD/50CAD for up to 2kg, $100USD/130CAD for up to $10kg (book box orders); higher amounts for more Book Boxes
 European Union $55AUD (approx €33) for up to 2kg, $165AUD for up to 10kg (book box orders)

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In-Store Pickup

We offer free instore pickup from any of our Book Grocer stores. Your chosen store will get in touch with you by email or SMS to let you know your book has arrived. Your chosen store will get in touch with you by email or SMS to let you know your book has arrived.

We deliver customer orders to our stores on a regular but somewhat unpredictable schedule. Our warehouse is based in Melbourne, so your order is likely to arrive at your selected Melbourne store earlier than if you select an interstate in-store pickup option.

Pickup from our Bourke, Spencer and Northcote stores could take up to 1 week to receive your order. 

Pickup from our Newcastle and Majura stores could take up to 2 weeks to receive your order.

Pickup from our Tullamarine Warehouse your order will be ready the next business day.

* Payment must be received at the time of purchase, before we can transfer your order to a store.

** In-Store Pickup orders will be refunded and restocked after 60 days if your order is not collected and we have not been able to contact you.

CLICK HERE FOR A GUIDE TO PLACING A FREE IN-STORE PICKUP