Managing Quality Customer Service

Managing Quality Customer Service

$21.95 AUD $10.00 AUD

Availability: in stock at our Melbourne warehouse.

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NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: William B. Martin

Format: Paperback

Number of Pages: 96

Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
Vendor: Secondhand Stock
Type: Paperback
SKU: 9780749403522-SECONDHAND
Availability : In Stock
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Tags: Back In Stock Business & Economics October-2024 Paperback Public relations Secondhand Secondhand New Arrivals

Weight: 0 g

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Description
NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: William B. Martin

Format: Paperback

Number of Pages: 96

Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.