The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Condition: SECONDHAND
NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: Keith Dawson
Format: Paperback
Number of Pages: 283
This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be "recession-proof"; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.
Author: Keith Dawson
Format: Paperback
Number of Pages: 283
This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be "recession-proof"; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.
Description
NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: Keith Dawson
Format: Paperback
Number of Pages: 283
This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be "recession-proof"; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.
Author: Keith Dawson
Format: Paperback
Number of Pages: 283
This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be "recession-proof"; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center