Dealing with Difficult People
Condition: SECONDHAND
This is a secondhand book. The jacket image is indicative only and does not represent the condition of this copy. For information about the condition of this book you can email us.
This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them. Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions. It helps you: avoid conflicts and negativity; foster positive behaviour; and motivate underperformers.
Author: Harvard Business School Press
Format: Paperback, 192 pages, 134mm x 215mm, 166 g
Published: 2004, Harvard Business Review Press, United States
Genre: Management Techniques
Description
This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them. Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions. It helps you: avoid conflicts and negativity; foster positive behaviour; and motivate underperformers.
Dealing with Difficult People