Service Habits: 2nd Edition: 21 Habits to Transform Your Service Culture
Condition: SECONDHAND
NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: Jaquie Scammell
Format: Paperback
Number of Pages: 240
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we ve become so focused on systems and speed that we ve forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.
Author: Jaquie Scammell
Format: Paperback
Number of Pages: 240
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we ve become so focused on systems and speed that we ve forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.
Description
NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.
Author: Jaquie Scammell
Format: Paperback
Number of Pages: 240
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we ve become so focused on systems and speed that we ve forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.
Author: Jaquie Scammell
Format: Paperback
Number of Pages: 240
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we ve become so focused on systems and speed that we ve forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.
Service Habits: 2nd Edition: 21 Habits to Transform Your Service Culture