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Strategic Customer Service: Managing the Customer Experience to
Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is...
The Obvious Choice: Timeless Lessons on Success, Profit, and Finding
"A much-needed guide to winning in business as a human in an all-too online world." - Entrepreneur Trying to win the internet is a gloriously inefficient way to build a...
Change Starts with You: Following Your Fire to Heal a Broken World
Injustice, division, and suffering may loom large in this broken world, but you have the power to stand up for truth, unity, and healing. Join writer, motivational speaker, humanitarian, and...
Coach Builder: How to Turn Your Expertise Into a Profitable Coaching
Whether you're thinking about starting a consulting business or have been coaching for a while, Coach Builder will give you the 8-step plan every self-employed coach needs to be successful....
Great Black Hope
"The precision and ecstasy of Rob Franklin's prose had me entranced. Great Black Hope marks the arrival of a breathtakingly talented writer." Megha Majumdar, New York Times bestselling author of...
Ransom Canyon
Now a Netflix series starring Josh Duhamel, Minka Kelly and James Brolin! In the remote west Texas town of Ransom Canyon, family can be made by blood or by choice....
The Whisperer's War
Why does humanity cling to warfare when it destroys the land and people the armies try to claim? Claverton Castle, 1940. Eagles and Spitfires fly in the skies of England...
Dinosaur Dig!
Dinosaur Dig! has everything that gets small boys excited - diggers, dinosaurs and dirt plus a bit of counting thrown in for good measure. Bursting with energy and noise and...
The Last Taxi Driver
The Last Taxi Driver is a darkly comic novel about a day in the life of an exhausted, middle-aged cabbie about to lose his job to Uber, his girlfriend to...
Withering-by-Sea 10th Anniversary Edition (Stella Montgomery, #1)
WINNER ABIA BOOK OF THE YEAR FOR YOUNGER READERS 'Fans of Lemony Snicket's A Series of Unfortunate Events will eat up Withering-by-Sea' -- Shelf Awareness High on a cliff above...
Muster Dogs From Pups to Pros: A new companion book to the
How ten dogs stole the hearts of millions and changed lives forever, for fans of the TV show now streaming on ABC iview and Netflix. When Muster Dogs first hit...
Olive of Groves and the Great Slurp of Time (Olive of Groves, #2)
'Exciting, imaginative, charming and very, very funny' - Judith Rossell, award-winning author of Withering-by-Sea on Olive of Groves Olive is gobsmacked. Basil Heffenhuffenheimer has just hiked out of the Black...
Writing in the Sand
The epic story of legendary band Yothu Yindi and 'Treaty', the song that gave voice to a movement WITH INTRODUCTIONS BY YALMAY YUNUPINGU & WITIYANA MARIKA Sometimes a musical revolution...
Banking Bad: Whistleblowers. Corporate cover-ups. One journalist's
Winner of the 2020 Davitt Award for True Crime/Non-fiction. Against all the odds, Australia held a royal commission into the banking and financial services industries. Its revelations rocked the nation....
The Complete Book of Australian Flying Doctor Stories
For the first time, Bill Marsh's terrific collection of outback yarns centred on the Royal Flying Doctor Service are available in one bumper volume. the Royal Flying Doctor Service is...
The Story Orchestra: Swan Lake: Press the note to hear Tchaikovsky's
This tale of a prince, a beautiful swan princess and an evil sorcerer begins in a woodland clearing far, far away. It is Prince Siegfried's 21st birthday. He is playing...
Beating the Street
Legendary money manager Peter Lynch explains his own strategies for investing and offers advice for how to pick stocks and mutual funds to assemble a successful investment portfolio. Develop a...
10 Seconds of Courage: Presenting With Calm and Confidence
The key is Courage. Discover 10 Second ways of transforming your fears and anxieties, turning them into confident and empowering experiences. With smart, quick, and easy tips and principles- 10...
John and Paul: A Love Story in Songs - 'The first new Beatles story in
'The first new Beatles story in decades - and the one that will make your heart burst.' CAITLIN MORAN 'Ian Leslie has done the impossible, and breathed new life into...
I Am Bunny: How a "Talking" Dog Taught Me Everything I Need to Know
Social media stars of @WhatAboutBunny, Alexis Devine and Bunny the "talking" dog, deliver a memoir loaded with wit and passion for animals, as well as the vulnerability and authenticity of...
NIV, Value Thinline Bible, Leathersoft, Teal, Comfort Print
Easy to Read. Easy to Carry. With an easy-to-read typeface, the NIV Value Thinline Bible invites you to deeply explore God's Word. Expertly designed for the New International Version (NIV)...
The Gravedigger's Almanac: A Novel
The New York Times bestselling author of The Hangman's Daughter returns with the first volume in a brand-new mystery series which introduces a gravedigger and young inspector who must stop...
Timeless: A Drizzt Novel
New York Times and USA Today Bestseller! R. A. Salvatore returns with one of fantasy's most beloved and enduring icons, the dark elf Drizzt Do'Urden, in an all-new trilogy full...
The Paranormal Ranger: A Navajo Investigator's Search for the
*A NEW YORK TIMES PICK FOR TOP 22 NONFICTION BOOKS TO READ THIS FALL!* A Navajo Ranger's chilling and clear-eyed memoir of his investigations into bizarre cases of the paranormal...
The Intelligent Investor, 3rd Ed.: The Definitive Book on Value
75th Anniversary Edition The classic work on investing, filled with sound and safe principles that are as reliable as ever, now revised with an introduction and appendix by financial legend...
Dinner at Our Place: Recipes for Gathering
From the covetable cookware brand Our Place (makers of the super-popular Always Pan (R)), more than 100 dinner party - worthy recipes menus that celebrate culture and community. Our Place,...
Wisdom of the Path: The Beautiful and Bumpy Ride to Healing and
In this warm and wise self-healing guide, the beloved author of The Sugar Jar offers a roadmap to the healing journey. We all feel shocked when we're reminded that life...
The History of Everything: A Graphic Novel
Best friends Agnes and Daisy must learn to say goodbye in this coming-of-age YA graphic novel perfect for fans of Booksmart and Pumpkinheads from debut creator Victoria Evans. Daisy and...
The Romanov Brides: A Novel of the Last Tsarina and Her Sisters
From the author of A Most English Princess comes a rich novel about young Princess Alix of Hesse-the future Alexandra, last Empress of Imperial Russia-and her sister, Princess Ella. Their...
Liberating Abortion: Claiming Our History, Sharing Our Stories, and
A galvanizing history of abortion recentering people of color to put forth a timely argument that we must liberate abortion for all. People of color have been having abortions since...
Rebecca, Not Becky: A Novel
In the vein of Such a Fun Age , a whip-smart, compulsively readable novel about two upper-class stay-at-home mothers-one white, one Black-living in a "perfect" suburb that explores motherhood, friendship,...
The Cartoon Guide to Geometry
What's so funny about a trapezoid Plus, what is a trapezoid Cartoonist Larry Gonick unlocks the formula to understanding geometry in the latest entry in his New York Times bestselling...
The Running Machine: The Invention of the Very First Bicycle
A story of pluck and determination inspired by the real events of 1815-17, when a young man named Karl Drais invented the very first bicycle. Before there were trains, or...
The Hop: A Novel
"A fresh ode to sisterhood and sexual agency that crackles with verve and wit. I couldn't put it down."-Gabriela Garcia, author of the New York Times bestseller and Good Morning...
Warriors: A Starless Clan #5: Wind
Erin Hunter's #1 bestselling Warriors series continues! Discover more epic adventure in this fifth book in the Starless Clan arc. Frostpaw has returned to the lake just in time to...
The Hidden Habits Of Genius: Beyond Talent, IQ, and Grit - Unlocking
"An unusually engaging book on the forces that fuel originality across fields." --Adam Grant Looking at the 14 key traits of genius, from curiosity to creative maladjustment to obsession, Professor...
The Other Side of Tomorrow: A Graphic Novel
A Junior Library Guild Gold Standard Selection Perfect for fans of Illegal and When Stars Are Scattered , this poignant and moving graphic novel in verse captures the dangers and...
Never Play It Safe: A Practical Guide to Freedom, Creativity, and a
NATIONAL BESTSELLER What if your biggest risk in life is playing it safe In Never Play It Safe , bestselling author, award-winning photographer, and founder of CreativeLive, Chase Jarvis, reveals...
Rejection
'A thrill for the sickos among us' JIA TOLENTINO 'Utterly inimitable' RAVEN LEILANI 'Unrelentingly brutal and gut-bustingly funny and spares no one' CARMEN MARIA MACHADO 'Symbiotically serious and funny' MEGAN...
The Giver (HarperCollins Children's Classics)
In a perfect world, Jonas begins to see the flaws... THE GIVER is the classic award-winning novel that inspired the dystopian genre and a major motion picture adaptation for 2014...
Whodunnit High
Welcome to Whodunnit High - the school where puzzles and mysteries are the name of the game! Join friends and puzzle-solvers Sasha, Rahim, Mae and Angelo as they adventure through...
Watch Me (Shatter Me: The New Republic)
OVER 8 MILLION COPIES SOLD. THE GLOBALLY BESTSELLING SERIES AND TIKTOK SENSATION IS BACK! "Addictive, intense, and oozing with romance" Lauren Kate, Fallen "Dangerous, sexy, romantic, intense! Kami Garcia, Beautiful...
The Good, the Bad & the Rugby - Unleashed
'I want absolutely nothing to do with this book.' - Owen Farrell THREE RUGBY MEGASTARS. ONE EPIC BOOK. Welcome to the wild world of The Good, The Bad & The...
Murder on Line One
The instant Sunday Times bestseller.'An intriguing, complex and hugely enjoyable small-town whodunnit' Janice Hallett, The Examiner 'Funny yet poignant, cosy yet complex, familiar yet unique, I loved this' Jennie Godfrey,...
The Game Changer
Sometimes making history means breaking some rules... Don't miss the powerful new historical fiction novel Inspired by the incredible true story of Althea Gibson, the first Black athlete to win...
Of the Flesh: 18 Stories of Modern Horror
'Outstandingly weird and memorable' GUARDIAN 'Deliciously creepy' NEW SCIENTIST Fear never dies... Featuring stories from Susan Barker, J K Chukwu, Bridget Collins, Mariana Enriquez, Michel Faber, Lewis Hancox, Emilia Hart,...
You Will Never Be Me
When cracks start forming in an influencer's curated life, she finds out that jealousy is just as viral as a video in this riveting suspense novel by bestselling author Jesse...
The Times Samurai Su Doku 13: 100 extreme puzzles for the fearless Su
Test your powers of logic with these challenging Su Doku puzzles. For anyone who loves the challenge of Su Doku but manages to solve them within minutes, you can now...