Moments of Truth
Condition: SECONDHAND
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Author: Jan Carlzon
Format: Paperback, 160 pages, 135mm x 203mm, 147 g
Published: 2001, HarperCollins Publishers Inc, United States
Genre: Management Techniques
Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Moments of Truth