The Southwest Airlines Way
Condition: SECONDHAND
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Management lessons from the world's most profitable airline Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results. Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.
Author: Jody Hoffer Gittell
Format: Hardback, 158mm x 226mm, 667 g
Published: 2003, McGraw-Hill Education - Europe, United States
Genre: Management Techniques
Description
Management lessons from the world's most profitable airline Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results. Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry.
The Southwest Airlines Way