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In DISCOVERING THE SOUL OF SERVICE Leonard L. Berry goes beyond the scope of his previous works on service quality to show how flourishing service companies can sustain their success....

Looking for that critical edge in your presentations? Learn how to engage, connect, and inspire with this unique and powerful approach. Are you a presenter searching for a blueprint to...

A self-help guide on how to speak with confidence, published alongside a BBC Radio 4 series. Aimed at people who need to give presentations, make speeches, or regularly address any...

Establishes the fact that after the excesses of the 80s we need to return to the management values of efficiency and hard work. Provides a comprehensive review of essential standard...

Praise for WHAT I LEARNED FROM SAM WALTON "Michael Bergdahl's book presents unique insights into the staggering international success of Wal-Mart. Throughout the pages of this book, you can almost...

Not only examines how to analyze industry structure and how todetermine your company's competitive position within it, but alsodetails how to use such analysis in order to gain the competitiveedge...

Strategic management and planning is no longer the province of directors, but falls equally on the shoulders of middle managers. This volume offers the insights of top strategic thinkers from...

Issues a bold challenge to business managers to commit their companies to sustained measurable growth and enduring success. Noted business author and management consultant Robert M. Tomasko details five distinct...

The father of the corporate culture field and pioneer in organizational psychology on today's changing corporate culture This is the definitive guide to corporate culture for practitioners. Recognized expert Edgar...

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our...

Founded by Jack Cohen 70 years ago, Tesco has developed from street market to corner, shop, self-sevice to supermarket and Green Shield stamps, superstore to hypermarket. Superficially a story of...

Provides an integrated approach for bringing a corporation into the next century. Giving special attention to managing technology, the book covers the key building blocks of strategic management and presents...

Mission statements have become a high fashion corporate accessory - a verbal logo to match the one on the letterhead. This book claims however that the statement is an irrelevant...

It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead...

Two leading business gurus, Brandenburger and Nalebuff, have devised a practice-oriented model based on "game theory" which consists of levers, or PARTS, of strategy - Players, Added values, Rules, Tactics...

World renowned facilitation, group and meeting-dynamics guru explains how to run great meetings World renowned facilitation, group and meeting-dynamics guru explains how to run great meetings. Dr Dale Hunter's classic...

Wayne Berry is convinced that, to achieve the most desirable result when we are negotiating, our behaviour should be counter instinctive and based on the quality of relationships. In this...

This work provides a practical understanding of the skills required to become a high-performance internal consultant, whatever ones own area of expertise.

For fans of The Social Network , the story of an accidental pirate, a mastermind, and a mogul. How Music Got Free is a blistering story of obsession, music and...

What big business has taught the drug lords. Everything drug cartels do to survive and prosper they've learnt from big business - brand value and franchising from McDonald's, supply chain...

This is the stranger-than-fiction story of Wirecard, once a $30 billion tech darling, now a smouldering wreck, by the journalist who brought it crashing down, for lovers of Bad Blood...

Winner: Best Work-Life Balance / Time Prioritisation Book (Axiom Business Book Awards, 2023) Winner: Best Self-Help Book (Feathered Quill Book Awards 2023) Winner: Best Personal Development Book (Australian Business Book...

WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests'...

A fully revised and updated installment from the bestselling author of The Oz Principle Series. Two-time New York Times bestselling authors Roger Connors and Tom Smith show how leaders can...

Why do good teams fail? Very often, argue Deborah Ancona and Henrik Bresman, it is because they are looking inward instead of outward. Based on years of research examining teams...

Stakeholder theory is presently the dominant framework for analysing ethical issues within the field of business ethics. The theory goes beyond the conventional idea that stockholders are the main group...

The new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science...

Offers an analysis of the future of our society in the information age, examining the impact of technology on economics, politics, work, communications, and our daily lives.

* Adam Grant's # 1 pick of his top 20 books of the year This is not just an engrossing read--it's bursting with practical insights. Ozan Varol's dazzling debut might...

Two leading experts on designing strategic conversations unveil a simple, creative process that allows teams to tackle their most challenging issues. In our fast-changing world, leaders are increasingly confronted by...

How often do you get to the end of another long and frantic day and wonder why so many important things didn't get finished? We've never worked so hard and...

Your no-nonsense guide to making sense of Robert's Rules The classic Robert's Rules of Order has a proven track record of helping membership groups apply codes of conduct to serve...

The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half...

"Leadership is personal. It's not about the corporation, the community, or the country. It's about you. If people don't believe in the messenger, they won't believe the message. If people...

Two leading gender experts and Harvard researchers reveal a new paradigm for fairness at work and offer professionals at every level, in any kind of organization, immediate, proven, and evidence-based...

Ignore radical social changes by clinging to hopes of restoring a past that can never be revisited or embrace change and find ways to use our new realities to create...

Dynamics of International Business: Asia-Pacific Business Cases brings the challenges and complexities of the contemporary international business environment into the classroom. These authentic case studies, based on recent research and...