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Patti Hansen: A Portrait gives supermodel Patti Hansen's short but incredibly influential career serious critical attention for the first time, following her transformation from a teenage model on the cover...

This shrewd and probing book seeks to theorize shopping as an autonomous realm. It avoids the reductionist characteristics of economics and marketing. At the same time it avoids the moralizing...

Popular imagination has made the pub an enduring cultural icon in Australian life. Since colonisation the pub has played a quintessential part in Australian life, both socially and economically. In...

The acclaimed New York Times bestseller-an explosive, inside look at the demise of a Wall Street giant The fall of Bear Stearns in March 2008 set off a wave of...

Straight talk and tough love on power, beauty, and the art of the sale Called the "Queen of Beauty" and the most influential lone woman to impact the beauty industry...

Explores marketing, financial, and personnel management concepts for small retail businesses.

Wal-Mart's mighty presence is no longer restricted to America. To the alarm of the UK retail sector, June 1999 saw Wal-Mart devour Asda. And given Wal-Mart's track record in the...

Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

The fizzy, " marvellously entertaining" ( Los Angeles Times ) story of the world's favourite beverage For God, Country and Coca-Cola ?is the definitive history of the great American soft...

With in-depth surveys on business trends and waves of industrial progress, this series offers a critical look at the practices and evolution of the business world.

Coinciding with the opening of the glamorous, new Russian Tea Room, former owner Faith Stewart-Gordon's charming and revealing memoir shows why this legendary restaurant lives up to its reputation --...

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their...

An A-to-Z guide to making it in your own specialty coffee business! Expert tips, tricks, and a gold mine of crucial how-to information you just can't find anywhere else-learn how...

Founded by Jack Cohen 70 years ago, Tesco has developed from street market to corner, shop, self-sevice to supermarket and Green Shield stamps, superstore to hypermarket. Superficially a story of...

10 Years of Fashion Photography is a portfolio of the best fashion images showcased in Harper's BAZAAR Australia during the past decade. The luxurious hard-cover coffee table book, published to...

Salts and Suits is the amazing true story of how a group of young beach bums turned their passion for riding big waves into the world's fastest growing leisure industry,...

WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests'...

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and...

Real life gems from the Aussie icon. I have learned that love is what really matters... My life experiences brought about that discovery. I deeply wish that you learn unconditional...

"Sayarer is a precise and passionate writer . . . The vast energy of his commitment to discover, observe and communicate makes for engrossing, often incandescent prose. We need writers...

Few if any Australian journalists have mastered the art of long-form sports writing better than Mike Colman. Trent Dalton, author of the mega-seller Boy Swallows Universe, knows this too well,...

The period 2000 - 2002 will witness the single greatest change in global economic and business conditions ever-the realignment from traditional corporate structure to Internet-leveraged styles of brand-owning, customer-focused companies....

What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer...

In What Not to Wear we established the rules for dressing to suit your body shape. While you now know which skirt to avoid and which dress length to wear,...

This work investigates the current state of selling, whether groceries, politicians, information or motorcars. Like no other phenomenon, "retailization" reflects the complexity and ubiquity of information flows, processes and convergence...

Here is the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. Breakthrough Retailing...

'A must-read volume on an essential industry that is poorly understood. I couldn't put it down.' - Leonard A. Schlesinger, Harvard Business School Across the globe, the so-called Big Four...

Learn the surprising power of delivering beyond your customers' expectations. THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every...

In the Soviet Union and the eastern bloc, the idea of "vacation" was never as uncomplicated as throwing some suitcases in the car and heading for the beach. The emphasis...

It is a truth universally acknowedged that everyone loves a good wedding. Except, possibly, the bride and groom, who spend the day in such an overexcited frenzy that they can't...

In the New York Times bestseller that the Washington Post called " Lean In for misfits," Sophia Amoruso shares how she went from dumpster diving to founding one of the...

One person's deadly sin is another person's latest go-to piece. Whether it's carrot pants, shoulder pads, or leopard print, the fact is that, when it comes to fashion, (almost) everything...

Embark on a captivating journey through the ages with Shelf Life, a meticulously crafted exploration of bookselling and publishing spanning two millennia. This engaging narrative, designed for book lovers of...

Dive deep into the world of cocktail lore, classic recipes, and hard-won wisdom in Cocktail Dive Bar: Real Drinks, Fake History, and Questionable Advice from New Orleans' Twelve Mile Limit...

You've heard from the rest, now learn from the best-Million Dollar Prospecting Techniques Effective prospecting skills are the foundation upon which successful sales careers are built. Now, learn the secrets...

James Wallace brings readers up to date on the Gates saga to 1997 and reveals the inside story of the struggle to keep Microsoft on top in the World Wide...

Many accounts of tourism have adopted an almost paradigmatic visual model of the gaze. This collection presents an expanded notion of spectatorship with a more dynamic sense of embodied and...

Written for would-be and current B&B owners, this guide helps you assess the viability of starting and running your own B&B, with tools to make the most of your opportunities.

This volume is based on the 1995 version of the "Black Book", and is designed to serve as a text for TAFE students who are pursuing courses based on the...

"By 1990 the Berlin Wall had fallen and the East German state security service folded. During forty years, they had amassed more than a billion pages in manila files detailing...

This essential guide shows aspiring entrepreneurs how to bring a fashion business idea to life from forming a legal entity and writing a business plan, to organizing a structure, scaling...

THE IRISH TIMES BESTSELLER 'A profoundly compassionate, educational reflection on death' - The Irish Times When death is a way of life . . . In A Life Among the...

ALDI is a phenomenon in consumer retailing. Often compared to Wal-Mart and General Electric, the inner workings and factors driving the success of this retail giant are revealed in this...

The Food Network star is back with an all-new, all-American book in his #1 New York Times bestselling series In its seventeenth season, Guy Fieri's Diners, Drive-ins and Dives continues...

We Who Decide is a story of deceit, lies, and ambiguity; a fictionalised tale of a woman who became a doyen of post-war Sydney's haute couture. It describes the life...

Discover the legendary story of Adidas, where three signature stripes took the globe by storm. In this compact guide, style writer Josh Sims delves into the incredible journey of one...

Discover the legendary story of Nike, where innovation and a signature swoosh took the world by storm. In this illustrated guide, style writer Josh Sims explores the rise of the...