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What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer...

In What Not to Wear we established the rules for dressing to suit your body shape. While you now know which skirt to avoid and which dress length to wear,...

This work investigates the current state of selling, whether groceries, politicians, information or motorcars. Like no other phenomenon, "retailization" reflects the complexity and ubiquity of information flows, processes and convergence...

Here is the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. Breakthrough Retailing...

An excellent recap, with wonderful access and forensic detail on the Premier League's rise to global alpha status... All told with an arch sense of humour The Guardian How did...

Hotels continue to appeal to the imagination. The sector re-invents itself time and time again and sets the limits for the ultimate overnight stay. But which hotels offer you a...

'A must-read volume on an essential industry that is poorly understood. I couldn't put it down.' - Leonard A. Schlesinger, Harvard Business School Across the globe, the so-called Big Four...

Learn the surprising power of delivering beyond your customers' expectations. THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every...

In the Soviet Union and the eastern bloc, the idea of "vacation" was never as uncomplicated as throwing some suitcases in the car and heading for the beach. The emphasis...

It is a truth universally acknowedged that everyone loves a good wedding. Except, possibly, the bride and groom, who spend the day in such an overexcited frenzy that they can't...

In the New York Times bestseller that the Washington Post called " Lean In for misfits," Sophia Amoruso shares how she went from dumpster diving to founding one of the...

One person's deadly sin is another person's latest go-to piece. Whether it's carrot pants, shoulder pads, or leopard print, the fact is that, when it comes to fashion, (almost) everything...

Embark on a captivating journey through the ages with Shelf Life, a meticulously crafted exploration of bookselling and publishing spanning two millennia. This engaging narrative, designed for book lovers of...

In "The Million-Dollar Financial Services Practice", author David J. Mullen, Jr. reveals how to become a top-producing financial advisor using the method he has taught at Merrill Lynch and is...

Dive deep into the world of cocktail lore, classic recipes, and hard-won wisdom in Cocktail Dive Bar: Real Drinks, Fake History, and Questionable Advice from New Orleans' Twelve Mile Limit...

You've heard from the rest, now learn from the best-Million Dollar Prospecting Techniques Effective prospecting skills are the foundation upon which successful sales careers are built. Now, learn the secrets...

James Wallace brings readers up to date on the Gates saga to 1997 and reveals the inside story of the struggle to keep Microsoft on top in the World Wide...

Many accounts of tourism have adopted an almost paradigmatic visual model of the gaze. This collection presents an expanded notion of spectatorship with a more dynamic sense of embodied and...

Written for would-be and current B&B owners, this guide helps you assess the viability of starting and running your own B&B, with tools to make the most of your opportunities.

This volume is based on the 1995 version of the "Black Book", and is designed to serve as a text for TAFE students who are pursuing courses based on the...

"By 1990 the Berlin Wall had fallen and the East German state security service folded. During forty years, they had amassed more than a billion pages in manila files detailing...

This essential guide shows aspiring entrepreneurs how to bring a fashion business idea to life from forming a legal entity and writing a business plan, to organizing a structure, scaling...

THE IRISH TIMES BESTSELLER 'A profoundly compassionate, educational reflection on death' - The Irish Times When death is a way of life . . . In A Life Among the...

ALDI is a phenomenon in consumer retailing. Often compared to Wal-Mart and General Electric, the inner workings and factors driving the success of this retail giant are revealed in this...

The Food Network star is back with an all-new, all-American book in his #1 New York Times bestselling series In its seventeenth season, Guy Fieri's Diners, Drive-ins and Dives continues...

We Who Decide is a story of deceit, lies, and ambiguity; a fictionalised tale of a woman who became a doyen of post-war Sydney's haute couture. It describes the life...

Discover the legendary story of Adidas, where three signature stripes took the globe by storm. In this compact guide, style writer Josh Sims delves into the incredible journey of one...

Discover the legendary story of Nike, where innovation and a signature swoosh took the world by storm. In this illustrated guide, style writer Josh Sims explores the rise of the...

The advice is sound; the client seems eager; and then... nothing happens! Too often, this is the experience that financial professionals encounter in their daily work. When good recommendations go...

In 1991, Linus Torvalds, a Finnish student, sent an e-mail to an internet newsgroup, asking for advice on how to make a better operating system. His project, he said, was...

It's coming to a town near you. Wal-Mart is the biggest company on earth, ever. Each year 7.2 billion people shop there that's more than one visit for every person...

Store Wars The battle for mindspace and shelfspace Judith Corstjens, Arrow Consultancy, Bois-le-Rois, France and Marcel Corstjens, Professor of Marketing Insead, Fontainebleau, France Fast moving consumer goods (FMCG) marketing has...

There is not just one story of silk. In silk is science, history and mythology. In silk is the future. Aarathi Prasad's Silk is a gorgeous new history weaving together...

There is not just one story of silk. In silk is science, history and mythology. In silk is the future. Aarathi Prasad's Silk is a gorgeous new history weaving together...

An exclusive guided tour of the fashion industry--from the inside up Mark Weber is the ultimate fashion insider. Starting his career as a clerk in a clothing store, he worked...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

Master the fashion ideas that shape the world of style today. In a series of 50 accessible essays, Jessica Bumpus introduces and explains the central ideas, trends and inventions of...

'If Martin Scorsese's film The Wolf of Wall Street is about the finance industry's greediest adults, Kevin Roose's Young Money is a look at those wolves as cubs' Amazon.com 'Best...

The Met Gala or Met Ball is one of the world's biggest events for celebrity, fashion and pop culture. Founded by Eleanor Lambert, and organised by Vogue , it began...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

'This is one of those books that will go down as the seminal work - the determinative work - in this field ... Terrifying.' -Rachel Maddow The first definitive account...

An award-winning journalist investigates Amazon's impact on the wealth and poverty of towns and cities across the United States. An award-winning journalist investigates Amazon's impact on the wealth and poverty...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...