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'Jaw-dropping' - Daily Mail 'A gripping tale, full of insight. Blackhurst is an enormously talented writer' - City A.M. Manchester United is more than just a football team; it's an...

The rules of fashion have changed. The new digital era is all about being seen, liked and inspired. So how do we define ourselves through style? And why has the...

How did Big Gambling become too big to fail and too powerful to adequately regulate? Australians lose around $32 billion on legal forms of gambling each year, the most of...

WAR PAINT is the story of two extraordinary women, Miss Elizabeth Arden and Madame Helena Rubinstein, and the legacy they left: a story of feminine vanity and marketing genius. Behind...

Few entrepreneurs can claim to have actually changed the way we live, but Ray Kroc is one of them. Hisrevolutions in food service automation, franchising, shared national training and advertising...

David Russell knows there is more to bike riding in Melbourne than the weekend bunch at Beach Road and it shows. From Altona to Frankston Where to Ride Melbourne features...

Discover the legendary story of Nike, where innovation and a signature swoosh took the world by storm. In this illustrated guide, style writer Josh Sims explores the rise of the...

Fashion is a very popular subject among young people. Any course with fashion as a prefix attracts lots of students. Despite this, many prospective students and people have little idea...

A Business Built to Last is a memoir about the evolution of a highly successful and dynamic financial services business, Hewison Private Wealth. Established in 1985, the business' founder, John...

How a global industry icon was created right here in Australia - with insights, stories and recipes from a co-founder of Four Pillars Gin How did a small business from...

Festivals and special events have grown into a massive industry worldwide, generating billions of dollars for regional centers, states, and countries. Festival and Special Event Management provides a comprehensive overview...

Patti Hansen: A Portrait gives supermodel Patti Hansen's short but incredibly influential career serious critical attention for the first time, following her transformation from a teenage model on the cover...

This shrewd and probing book seeks to theorize shopping as an autonomous realm. It avoids the reductionist characteristics of economics and marketing. At the same time it avoids the moralizing...

Popular imagination has made the pub an enduring cultural icon in Australian life. Since colonisation the pub has played a quintessential part in Australian life, both socially and economically. In...

The acclaimed New York Times bestseller-an explosive, inside look at the demise of a Wall Street giant The fall of Bear Stearns in March 2008 set off a wave of...

Straight talk and tough love on power, beauty, and the art of the sale Called the "Queen of Beauty" and the most influential lone woman to impact the beauty industry...

Explores marketing, financial, and personnel management concepts for small retail businesses.

Wal-Mart's mighty presence is no longer restricted to America. To the alarm of the UK retail sector, June 1999 saw Wal-Mart devour Asda. And given Wal-Mart's track record in the...

Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

With in-depth surveys on business trends and waves of industrial progress, this series offers a critical look at the practices and evolution of the business world.

Coinciding with the opening of the glamorous, new Russian Tea Room, former owner Faith Stewart-Gordon's charming and revealing memoir shows why this legendary restaurant lives up to its reputation --...

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their...

Founded by Jack Cohen 70 years ago, Tesco has developed from street market to corner, shop, self-sevice to supermarket and Green Shield stamps, superstore to hypermarket. Superficially a story of...

Salts and Suits is the amazing true story of how a group of young beach bums turned their passion for riding big waves into the world's fastest growing leisure industry,...

WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests'...

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and...

Real life gems from the Aussie icon. I have learned that love is what really matters... My life experiences brought about that discovery. I deeply wish that you learn unconditional...

"Sayarer is a precise and passionate writer . . . The vast energy of his commitment to discover, observe and communicate makes for engrossing, often incandescent prose. We need writers...

Few if any Australian journalists have mastered the art of long-form sports writing better than Mike Colman. Trent Dalton, author of the mega-seller Boy Swallows Universe, knows this too well,...

The period 2000 - 2002 will witness the single greatest change in global economic and business conditions ever-the realignment from traditional corporate structure to Internet-leveraged styles of brand-owning, customer-focused companies....

What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer...

In What Not to Wear we established the rules for dressing to suit your body shape. While you now know which skirt to avoid and which dress length to wear,...

This work investigates the current state of selling, whether groceries, politicians, information or motorcars. Like no other phenomenon, "retailization" reflects the complexity and ubiquity of information flows, processes and convergence...

Here is the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. Breakthrough Retailing...

Hotels continue to appeal to the imagination. The sector re-invents itself time and time again and sets the limits for the ultimate overnight stay. But which hotels offer you a...

'A must-read volume on an essential industry that is poorly understood. I couldn't put it down.' - Leonard A. Schlesinger, Harvard Business School Across the globe, the so-called Big Four...

Learn the surprising power of delivering beyond your customers' expectations. THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every...

In the Soviet Union and the eastern bloc, the idea of "vacation" was never as uncomplicated as throwing some suitcases in the car and heading for the beach. The emphasis...

It is a truth universally acknowedged that everyone loves a good wedding. Except, possibly, the bride and groom, who spend the day in such an overexcited frenzy that they can't...

In the New York Times bestseller that the Washington Post called " Lean In for misfits," Sophia Amoruso shares how she went from dumpster diving to founding one of the...

One person's deadly sin is another person's latest go-to piece. Whether it's carrot pants, shoulder pads, or leopard print, the fact is that, when it comes to fashion, (almost) everything...

Embark on a captivating journey through the ages with Shelf Life, a meticulously crafted exploration of bookselling and publishing spanning two millennia. This engaging narrative, designed for book lovers of...

Dive deep into the world of cocktail lore, classic recipes, and hard-won wisdom in Cocktail Dive Bar: Real Drinks, Fake History, and Questionable Advice from New Orleans' Twelve Mile Limit...

You've heard from the rest, now learn from the best-Million Dollar Prospecting Techniques Effective prospecting skills are the foundation upon which successful sales careers are built. Now, learn the secrets...

James Wallace brings readers up to date on the Gates saga to 1997 and reveals the inside story of the struggle to keep Microsoft on top in the World Wide...

Many accounts of tourism have adopted an almost paradigmatic visual model of the gaze. This collection presents an expanded notion of spectatorship with a more dynamic sense of embodied and...