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The acclaimed New York Times bestseller-an explosive, inside look at the demise of a Wall Street giant The fall of Bear Stearns in March 2008 set off a wave of...

Straight talk and tough love on power, beauty, and the art of the sale Called the "Queen of Beauty" and the most influential lone woman to impact the beauty industry...

Explores marketing, financial, and personnel management concepts for small retail businesses.

Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

Coinciding with the opening of the glamorous, new Russian Tea Room, former owner Faith Stewart-Gordon's charming and revealing memoir shows why this legendary restaurant lives up to its reputation --...

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their...

Founded by Jack Cohen 70 years ago, Tesco has developed from street market to corner, shop, self-sevice to supermarket and Green Shield stamps, superstore to hypermarket. Superficially a story of...

WOW Your VIP Guests And Boost Your Business Whether you run a casino, resort, club, hotel, restaurant or conference centre, it has never been harder to compete for your guests'...

Real life gems from the Aussie icon. I have learned that love is what really matters... My life experiences brought about that discovery. I deeply wish that you learn unconditional...

"Sayarer is a precise and passionate writer . . . The vast energy of his commitment to discover, observe and communicate makes for engrossing, often incandescent prose. We need writers...

Few if any Australian journalists have mastered the art of long-form sports writing better than Mike Colman. Trent Dalton, author of the mega-seller Boy Swallows Universe, knows this too well,...

The period 2000 - 2002 will witness the single greatest change in global economic and business conditions ever-the realignment from traditional corporate structure to Internet-leveraged styles of brand-owning, customer-focused companies....

What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer...

This work investigates the current state of selling, whether groceries, politicians, information or motorcars. Like no other phenomenon, "retailization" reflects the complexity and ubiquity of information flows, processes and convergence...

Here is the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. Breakthrough Retailing...

Learn the surprising power of delivering beyond your customers' expectations. THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' Essential lessons in hospitality for every...

In the Soviet Union and the eastern bloc, the idea of "vacation" was never as uncomplicated as throwing some suitcases in the car and heading for the beach. The emphasis...

It is a truth universally acknowedged that everyone loves a good wedding. Except, possibly, the bride and groom, who spend the day in such an overexcited frenzy that they can't...

In the New York Times bestseller that the Washington Post called " Lean In for misfits," Sophia Amoruso shares how she went from dumpster diving to founding one of the...

One person's deadly sin is another person's latest go-to piece. Whether it's carrot pants, shoulder pads, or leopard print, the fact is that, when it comes to fashion, (almost) everything...

Embark on a captivating journey through the ages with Shelf Life, a meticulously crafted exploration of bookselling and publishing spanning two millennia. This engaging narrative, designed for book lovers of...

Dive deep into the world of cocktail lore, classic recipes, and hard-won wisdom in Cocktail Dive Bar: Real Drinks, Fake History, and Questionable Advice from New Orleans' Twelve Mile Limit...

You've heard from the rest, now learn from the best-Million Dollar Prospecting Techniques Effective prospecting skills are the foundation upon which successful sales careers are built. Now, learn the secrets...

Big Biba was the final flowering of the near-mythical Biba retail brand. A shop like no other, all seven storeys stocked own-brand products packaged in the distinctive Biba style. Customers...

James Wallace brings readers up to date on the Gates saga to 1997 and reveals the inside story of the struggle to keep Microsoft on top in the World Wide...

This essential guide shows aspiring entrepreneurs how to bring a fashion business idea to life from forming a legal entity and writing a business plan, to organizing a structure, scaling...

Discover the legendary story of Adidas, where three signature stripes took the globe by storm. In this compact guide, style writer Josh Sims delves into the incredible journey of one...

Discover the legendary story of Nike, where innovation and a signature swoosh took the world by storm. In this illustrated guide, style writer Josh Sims explores the rise of the...

Store Wars The battle for mindspace and shelfspace Judith Corstjens, Arrow Consultancy, Bois-le-Rois, France and Marcel Corstjens, Professor of Marketing Insead, Fontainebleau, France Fast moving consumer goods (FMCG) marketing has...

There is not just one story of silk. In silk is science, history and mythology. In silk is the future. Aarathi Prasad's Silk is a gorgeous new history weaving together...

There is not just one story of silk. In silk is science, history and mythology. In silk is the future. Aarathi Prasad's Silk is a gorgeous new history weaving together...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

The beauty industry has a single mandate: be hot. In the same week that you might be encouraged to try curtain bangs, contouring, bleached eyebrows, laser facials, buccal fat removal,...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

'This is one of those books that will go down as the seminal work - the determinative work - in this field ... Terrifying.' -Rachel Maddow The first definitive account...

An award-winning journalist investigates Amazon's impact on the wealth and poverty of towns and cities across the United States. An award-winning journalist investigates Amazon's impact on the wealth and poverty...

The ultimate glamorous, escapist blockbuster - perfect for fans of Melanie Blake, Jackie Collins and Shirley Conran's Lace.     'Just the kind of glamorous escapism we all desperately need...

A hilarious chronicle of life behind the runway, beautifully depicted by fashion's top illustrators, with comments by Paris's most snarky critique, Loic Prigent. For years, French journalist and documentarian Loic...

Winner of the Art Association of Australia and New Zeland prize for Best Edited Book, 2010. Fashion: Critical and Primary Sources is a major multi-volume work of reference which brings...

A new edition to the hugely successful book aimed at fashion students and graduates. All you need to know about the fashion business, from legal structures and finance to digital...

"A candid, behind-the-scenes look at how successful direct-to-consumer brands such as Hubble are launching their businesses on platforms like Facebook and Google."-Lisa Sherman, president and CEO, the Ad Council LONGLISTED...

NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand...

From Carrie Bradshaw to Grace Jones, and from Nicki Minaj to Blair Waldorf, New York is the fashion 'it girl' capital of the world.Home of both laid-back street style and...

'It's a fabulous thing to give life to fabric, to make something move well, the harmony of colour.' - Hubert de GivenchyEver since Audrey Hepburn stood outside Tiffany's, croissant in...

An unmissable, radical essay from Emma Dabiri, bestselling author of Don't Touch My Hair and What White People Can Do NextWhat part of your beautiful self were you taught to...

Winning strategies of one of football's most successful coaches As FIFA's most decorated female football manager and a former player, Sarina Wiegman has led both the Netherlands and England women's...