Know Your Customer: New Approaches to Understanding Customer Value and

Know Your Customer: New Approaches to Understanding Customer Value and

$57.95 AUD $12.00 AUD

Availability: in stock at our Tullamarine warehouse

Condition: SECONDHAND

This is a secondhand book. The jacket image is indicative only and does not represent the condition of this copy. For information about the condition of this book you can email us.

Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

Author: Robert B. Woodruff (University of Tennessee)
Format: Paperback, 358 pages, 142mm x 216mm, 426 g
Published: 1996, John Wiley & Sons Inc, United States
Genre: Management Techniques

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Description
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.